FAQs
Explore answers to common questions about our luggage, from warranties to care tips and more. If you need further assistance, our team is here to help—just reach out to us.
What are the linear measurements for airline size limitations?
Airlines commonly specify the maximum allowable size of carry-on and checked baggage as “Maximum Linear Dimensions”, also referred to as “Linear Length”. This refers to the total linear length of your luggage, which is calculated by adding together the length, width, and height of your suitcase. This sum must not exceed the designated “Maximum Linear Dimensions” set by your airline, which is typically 62 inches (158 cm) for most airlines.
When calculating the linear dimensions of your luggage, you will have to take three measurements of your luggage: the Length, Width and Height. Be sure to include any handles or wheels if they are sticking out while collapsed.
Then, simply add the three measurements together:
Length + Width + Height = Total Linear Length
Our carry-ons are designed to meet the general carry-on size specifications of most major domestic airlines. However, airlines frequently change their specifications; we recommend you check with your airline to get the most accurate and up-to-date carry-on information before you travel. For a general idea of airline size requirements, please visit our Carry-On Guide. *please note – this page is updated infrequently, and you should check with your airline to confirm measurements.
What material is the hard side luggage made of?
The material of our hard-side luggage varies by model. For specific details, please refer to the product specifications of the luggage you are interested in.
What material is the soft side luggage made of?
The material of our soft-side luggage varies by model. For specific details, please refer to the product specifications of the luggage you are interested in.
What is the difference between polypropylene vs polycarbonate vs ABS?
When comparing polypropylene (PP), polycarbonate (PC), and ABS (acrylonitrile butadiene styrene), the primary distinction lies in their impact resistance and overall durability. Polycarbonate is typically the strongest and most impact-resistant, followed by ABS, with polypropylene being the lightest and most cost-effective option. Additionally, polypropylene offers superior chemical resistance compared to the other two materials.
Is it safe to use my credit card on your site?
Yes. Every step of the online ordering process that involves credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone attempt to intercept it.
What forms of payment do you accept?
We accept all major credit and debit cards in the US. (Visa, MasterCard, Discover & Amex.)
We also accept the following forms of payment:
- Paypal
- Apple Pay
- Google Pay
Before submitting your payment, please verify that all your information is correct as we are unable to make any changes due to the efficient processing time of our distribution centers.